Senior CRM and Systems Manager

We’re delighted to be working with the Healthcare Infection Society (HIS) to recruit a Senior CRM and Systems Manager to play a pivotal role in shaping how the organisation uses data, systems and digital platforms to support its members and future growth.

This is a senior, hands-on systems leadership role in a respected membership organisation at an exciting point in its development. You’ll lead the strategic direction and day-to-day performance of HIS’s core systems, including CRM, LMS, website integrations and finance systems, while exploring how automation, AI and data insight can enhance member experience and organisational effectiveness.

If you enjoy balancing strategy with practical delivery, working across teams, and helping a small organisation become more data-driven, integrated and future-ready, this could be a fantastic opportunity for you.

Role: Senior CRM and Systems Manager

Organisation: Healthcare Infection Society (HIS)

Location: Hybrid - Bloomsbury, London (Tuesdays & Wednesdays in office)

Contract: 18-month FTC (with potential to become permanent)

Salary: c£50,000 (dependent on experience)

Benefits: 30 days annual leave + Christmas closure, generous pension (up to 7%), flexible working, training budget and wellbeing support

You’ll be responsible for:

• Owning and optimising the organisation’s CRM and data ecosystem

• Leading systems integration across CRM, LMS, finance and website platforms

• Strengthening reporting, dashboards and data governance

• Supporting membership model changes and digital delivery

• Advising senior leadership on systems strategy, automation and AI opportunities

We’re looking for someone with significant CRM ownership experience, strong systems thinking, and the confidence to work with both technical and non-technical stakeholders in a collaborative environment.

HIS is a welcoming, purpose-driven membership organisation focused on advancing knowledge in the prevention and control of healthcare-associated infections. Their culture is collegiate, flexible and supportive, with a team that genuinely enjoys working together.

To apply, send your CV and a covering letter (max two pages) explaining your interest and suitability to simone@memcom.org.uk

Closing date: 4 March

First interviews: 17 March (online)

Second interviews: 26 March (London)