CRM Manager

The main purpose of the role, will be to implement and manage the organisation's database of contacts and communications, ensuring the integrity of their data, making sure data is clean and up to date, while training other members of staff to use the system.

What you will do:

• This role will work across different teams. You will ensure the CRM is fit for purpose and that data is accurately captured to track and report on the organisation's engagement activities.
• Implementing design changes to CRM core architecture in order to meet the organisation's development needs.
• Investigating and analysing reported defects; creating unit test plans, scripts and test harnesses and developing user interfaces
• Training staff and creating user guides
• Providing reporting and analysis to users and management

We are looking for:

• An individual who is confident in CRM administration and development
• Experience within CRM projects and process management and in managing projects from conception and scoping through to completion
• Comfortable running workshops and training at all levels
• A creative and analytical thinker with strong problem-solving skills

If this sounds like you, do not hesitate to apply!