Training & Qualifications Administrator



Contract: Full time / permanent

Closing date: 07-11-2024

Salary: £22,000

Location: Remote

Training & Qualifications Administrator

Full-time, Permanent, Fully Remote

Department: IWFM Academy

Reports to: Centre Co-Ordinator

Salary: £22,000


Vision and Mission


Vision:

As the pioneering workplace and facilities management body, our vision is to drive change for the

future. To be the trusted voice of a specialist profession recognised, beyond the built environment,

for its ability to enable people to transform organisations and their performance.

Mission:

We empower professionals to upskill and reach their potential for a rewarding, impactful career.

We do this by advancing professional standards, offering guidance and training, developing new

insights and sharing best practice.


The company has a strong culture based on our values

• Confident and Bold

• Human and Inspiring

• Knowledgeable and InSync

• Active and Energetic


Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer,

Good Business Charter employer. We offer charity days along with paid for social events and

make efforts to reduce our impact on the planet.


Job Purpose

To provide administrative support in the development and delivery of all IWFM Academy products. You will provide an excellent service and be the first point of contact for customers purchasing and completing IWFM Academy products.

The role requires a quality standard driven individual with a keen eye for detail to ensure IWFM Academy products are delivered to regulatory and training requirements.

The postholder will have experience working in a Training Centre and administering regulatory and non-regulatory products to specified standards. 

Key Accountabilities

  • Answer customer, Learner, Assessor and Tutor queries through the IWFM Academy inbox
  • Administer customer orders and learner registrations through the Customer Relationships
    Management (CRM), training booking system and Parnassus systems
  • Conduct regular reporting requirements to monitor the quality and efficiency of delivery across
    IWFM training and qualifications
  • Support the Centre Co-ordinator with the moderation process- Administer the training and
    qualifications certification process
  • Arrange training venues for regulated and non-regulated training
  • Support with the delivery of the public training courses
  • Liaise with Trainers, Assessors and Tutors to support the delivery of IWFM training and
    qualification products
  • Maintain CPD to ensure knowledge of workplace and facilities management as well as learning
    and development principles
  • Work to the IWFM values and behaviours

Technical Skills

  • Knowledge of training and qualification processes and quality standards.
  • Experience administering regulatory training standards and processes.
  • Knowledge of Customer Relationship Management (CRM) systems.
  • Experience of data management and manipulation.
  • Knowledge of training and qualification systems.
  • Experience in defining processes and driven to improve efficiencies to continually improve ways
    of working to put customer experience at the centre of everything we do.
  • Understand the approach to adult learning and development methodologies.

Behavioral Skills

  • Focussed on providing outstanding customer service.
  • Self-motivated, driven and able to work independently and under pressure.
  • Innovative thinker, creative by nature and willing contributor.
  • Energetic approach and a can-do attitude, inspiring others.
  • Takes responsibility and acts with confidence.
  • Flexible and responsive approach.
  • Communicates with confidence and calmly in high-pressure environments.
  • Supportive and behaves consistently with clear personal values that complement IWFM. 

Contact Info

Contact Name: Leila Osborne

Contact Email: HR@iwfm.org.uk