Professional Development Advisor

Professional Development Advisor

Full-time, Permanent, Fully Remote

Department: Membership & Partnership

Reports to: Member and Customer Engagement Manager

Salary: £25,500

Vision and Mission

Vision

As the pioneering workplace and facilities management body, our vision is to drive change for the

future. To be the trusted voice of a specialist profession recognised, beyond the built environment,

for its ability to enable people to transform organisations and their performance.

Mission

We empower professionals to upskill and reach their potential for a rewarding, impactful career.

We do this by advancing professional standards, offering guidance and training, developing new

insights and sharing best practice.

The company has a strong culture based on our values

• Confident and Bold

• Human and Inspiring

• Knowledgeable and InSync

• Active and Energetic

Social Value

We are a Disability Confident employer, Investor in People accredited, Living Wage employer,

Good Business Charter employer. We offer charity days along with paid for social events and

make efforts to reduce our impact on the planet.

Job Purpose

Over the last year IWFM has embarked on a program to understand the needs of members at each

stage of their career journey, culminating in a series of member personas. We are now looking for

individuals to join the IWFM team to turn this research into practical support and advice for IWFM

members.

This role involves working closely with members to understand their career goals and helping them

navigate the available resources and services to achieve those goals. The advisor will also

contribute to the development and enhancement of professional development programs and tools.

Key Accountabilities

• Provide one-to-one career support to help members assess their career goals,

strengths, and development needs.

• Assist members in creating personalised career development plans, including setting

short-term and long-term goals.

• Offer guidance on professional development opportunities, including training and

qualifications.

• Recommend relevant resources, such as articles, webinars, and workshops, based on

member interests and career stages.

• Collaborate with IWFM’s volunteer communities to recommend specialised awareness

raising sessions on topics linked to IWFM’s professional standards.

• Communicate regularly with members through various channels, primarily through

phone and also including email, and in-person meetings, to provide updates and

resources.

• Network with different stakeholders and partners to provide a cohesive and connected

offer of support to members.

• Work with internal teams to integrate professional development resources with other

member services and initiatives.

• Represent the organisation at industry events and conferences to promote

professional development programs and services.

• Collect and evaluate feedback from members to identify areas for improvement and

measure the impact of career development initiatives.

Experience

• Preferred minimum of 3-5 years of experience in professional development, or a similar role.

• Experience working in a membership organisation or professional association.

Technical Skills

• Understanding of career development theories and practices.

• Excellent communication and interpersonal skills, with the ability to engage and support

diverse members.

• Proficient in using different platforms and CRM systems including online learning platforms.

• Strong analytical skills with the ability to assess program effectiveness and member needs.

• Proficient in Microsoft Office Suite and experience member management systems.

Behavioral Skills

• Member-Centric: Passionate about helping members achieve their career goals and

committed to providing high-quality support.

• Innovative: Creative and proactive in developing new programs and resources to meet the

needs of members.

• Collaborative: Able to work effectively with internal teams and external partners to enhance

professional development offerings.

• Organised: Strong organisational skills with the ability to manage multiple projects and

priorities simultaneously.